Auto Attendant Systems

An automated attendant is probably one of the most common applications in the Computer Telephony industry. Working alone or in conjunction with a live user or operator, the auto attendant answers all calls and route callers to specific extensions and departments, or provide them.... More »

Automated Dialing Systems

An automated dialing, preview or predictive dialing application is an automated application capable of making large quantities of outbound calls. This is very similar to an automated outbound telemarketing system except that these are not mainly used for telemarketing... More »

Call Center Systems

IVRExpert also provides call center applications and systems which are deployed in a centralised location or contact centre where queries about products, services, problem reporting and tracking, and a lot of other customer oriented support may be provided.... More »

Interactive Voice Response

Interactive Voice Response (IVR) is an umbrella term for a variety of Computer Telephony systems and applications. In business terms, it refers to a large suite of software-based communication solutions which provide an interface for callers to interact with computer systems using touch-tone keys.... More »

Outbound Telemarketing Systems

An outbound telemarketing system is an automated outbound calling system which makes calls to customers in order to provide marketing information to or retrieve information from callers about their product preferences, customer experience and other data... More »

 

Auto Attendant Systems

An automated attendant is probably one of the most common applications in the Computer Telephony industry. Working alone or in conjunction with a live user or operator, the auto attendant answers all calls and route callers to specific extensions and departments, or provide them with a variety of menus which greatly improves the customer experience, as well as the ability to leave messages.

easypbx, computing, ivr expert, visual ivr, virtual pabx, virtual telephone, auto attendant, ivrexpert, ivr, easycall,, auto dialer, voicemail, music on hold, call centre, call distribution, call forwardingAuto attendant and voicemail systems are the frontline representatives of your company that all your clients encounter. We design, develop and implement auto attendant solutions with voicemail, to suit your requirements. Auto attendant systems can be upscaled depending on your needs and ease of use for your customers.

Small businesses and many home businesses today are utilising the auto attendant not only to effectively answer and route incoming calls, but also to give themselves a professional image.

Our auto attendant solutions can also incorporate advanced unified messaging features such as voicemail, self service menus and options, information on demand as well as follow me features. Anyone involved in business today is familiar with this technology and its uses, and can benefit by taking advantage of this technology.

Auto Attendant Benefits:

  • Benefit from advanced communications tools and technology.
  • Give your small business a professional image and big name.
  • Very cost effective compared to paid call answering services.
  • Automated call handling reduces call wait times for customers.
  • Improved customer experience (CX) with self service options.

For more information on the specific Computer Telephony and Interactive Software solutions you require, please click on the solutions link for further information. If the solution you require is not listed, please contact us as we are always extending our Computer Telephony and Interactive Software solutions.