Automated Dialing Systems
An automated dialing, preview or predictive dialing application is an automated application capable of making large quantities of outbound calls. This is very similar to an automated outbound telemarketing system except that these are not mainly used for telemarketing.
Other uses of automated dialing systems include keeping track of, as well as monitoring a company’s existing customers. In preview mode, agents can preview customer information before a call is initiated.
For example, using EasyCall, you can get reports of calls made, view a list of qualified leads and also a list of those that are not interested. You can also listen to call back requests from qualified leads, then call them back or send them additional information about your products or services.
A predictive dialing system makes an automated outbound call and then passes any call that is answered to the customer service representative along with the customer’s information on a computer screen. This way, the customer service representative can then proceed to speak with the client with enough information at hand.
These systems are used notably by finance houses, credit agencies and debt recovery companies to keep track of their customers and monitor their accounts. They are also used for campaigns, surveys, and in many other areas of commerce and industry.
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