Auto Attendant Systems

An automated attendant is probably one of the most common applications in the Computer Telephony industry. Working alone or in conjunction with a live user or operator, the auto attendant answers all calls and route callers to specific extensions and departments, or provide them.... More »

Automated Dialing Systems

An automated dialing, preview or predictive dialing application is an automated application capable of making large quantities of outbound calls. This is very similar to an automated outbound telemarketing system except that these are not mainly used for telemarketing... More »

Call Center Systems

IVRExpert also provides call center applications and systems which are deployed in a centralised location or contact centre where queries about products, services, problem reporting and tracking, and a lot of other customer oriented support may be provided.... More »

Interactive Voice Response

Interactive Voice Response (IVR) is an umbrella term for a variety of Computer Telephony systems and applications. In business terms, it refers to a large suite of software-based communication solutions which provide an interface for callers to interact with computer systems using touch-tone keys.... More »

Outbound Telemarketing Systems

An outbound telemarketing system is an automated outbound calling system which makes calls to customers in order to provide marketing information to or retrieve information from callers about their product preferences, customer experience and other data... More »

 

Automated Dialing Systems

An automated dialing, preview or predictive dialing application is an automated application capable of making large quantities of outbound calls. This is very similar to an automated outbound telemarketing system except that these are not mainly used for telemarketing.

easypbx, computing, ivr expert, virtual pabx, virtual telephone, auto attendant, ivrexpert, ivr, easycall,, auto dialer, voicemail, music on hold, call centre, call distribution, call forwardingOther uses of automated dialing systems include keeping track of, as well as monitoring a company’s existing customers. In preview mode, agents can preview customer information before a call is initiated.

For example, using EasyCall, you can get reports of calls made, view a list of qualified leads and also a list of those that are not interested. You can also listen to call back requests from qualified leads, then call them back or send them additional information about your products or services.

A predictive dialing system makes an automated outbound call and then passes any call that is answered to the customer service representative along with the customer’s information on a computer screen. This way, the customer service representative can then proceed to speak with the client with enough information at hand.

These systems are used notably by finance houses, credit agencies and debt recovery companies to keep track of their customers and monitor their accounts. They are also used for campaigns, surveys, and in many other areas of commerce and industry.

For more information on the specific Computer Telephony and Interactive Software solutions you require, please click on the solutions link for further information. If the solution you require is not listed, please contact us as we are always extending our Computer Telephony and Interactive Software solutions.