Auto Attendant Systems

An automated attendant is probably one of the most common applications in the Computer Telephony industry. Working alone or in conjunction with a live user or operator, the auto attendant answers all calls and route callers to specific extensions and departments, or provide them.... More »

Automated Dialing Systems

An automated dialing, preview or predictive dialing application is an automated application capable of making large quantities of outbound calls. This is very similar to an automated outbound telemarketing system except that these are not mainly used for telemarketing... More »

Call Center Systems

IVRExpert also provides call center applications and systems which are deployed in a centralised location or contact centre where queries about products, services, problem reporting and tracking, and a lot of other customer oriented support may be provided.... More »

Interactive Voice Response

Interactive Voice Response (IVR) is an umbrella term for a variety of Computer Telephony systems and applications. In business terms, it refers to a large suite of software-based communication solutions which provide an interface for callers to interact with computer systems using touch-tone keys.... More »

Outbound Telemarketing Systems

An outbound telemarketing system is an automated outbound calling system which makes calls to customers in order to provide marketing information to or retrieve information from callers about their product preferences, customer experience and other data... More »

 

Call Centre Systems

IVRExpert also provides call center applications and systems which are deployed in a centralised location or contact centre where queries about products, services, problem reporting and tracking, and a lot of other customer oriented support may be provided. These applications and systems can be deployed to your site as turnkey systems or hosted remotely on your behalf by IVRExpert depending on your needs.

easypbx, computing, ivr expert, virtual pabx, virtual telephone, auto attendant, ivrexpert, ivr, voicemail, music on hold, call centre, call distribution, call forwardingCall centres have become ubiquitous in the life of every consumer and most daily activities of any business as the call centre is the first point of contact for many operations including customer service, sales, market research, bookings, and even politics.

An example of a call centre application is an interactive software application used for call handling. It’s features includes screen-pop technology that is used to reduce inbound call times and make your representatives more efficient when dealing with customer calls.

An Interactive Voice Response front-ended call centre can manage the retrieval of critical information from the caller as well as information retrieval from customer databases. This information is linked to the call and “popped” to the agent’s PC upon transfer.

For more information on the specific Computer Telephony and Interactive Software solutions you require, please click on the solutions link for further information. If the solution you require is not listed, please contact us as we are always extending our Computer Telephony and Interactive Software solutions.