Call Centre Systems
IVRExpert provides call center applications. Call center systems are deployed in a centralized location or contact centre where queries about products, services, problem reporting and tracking and a lot of other customer oriented support may be provided.
Call centres have become ubiquitous in the life of every consumer and most daily activities of any business as the call centre is the first point of contact for many operations including customer service, sales, market research, bookings, and even politics.
An example of a call centre application is an Interactive Voice Response application which includes screen-pop technology that is used to reduce inbound call times and make your representatives more efficient when dealing with customer calls.
An interactive voice response front-ended call centre can manage the retrieval of critical information from the caller as well as information retrieval from customer databases. This information is linked to the call and “popped” to the agent’s PC upon transfer.
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