Auto Attendant Systems

An Automated Attendant is probably one of the most common applications in the Computer Telephony industry. Working alone or in conjunction with a live user or operator, the Auto Attendant answers all calls and route callers to specific extensions and departments, or provide them menus... More »

Automated Dialing Systems

An Automated Dialing, Preview or Predictive Dialing application is an automated application capable of making large quantities of outbound calls. This is very similar to an Automated Outbound Telemarketing System except that these are not mainly used for telemarketing... More »

Call Center Systems

IVRExpert provides call centre applications. Call centre systems are deployed in a centralized location or contact center where queries about products, services, problem reporting and tracking and a lot of other customer oriented support may be provided... More »

Interactive Voice Response

Interactive Voice Response (IVR) is an umbrella term for a variety of applications which provides a Telephony interface for all callers to interact with computer databases using touch-tone keys or voice commands by way of Speech Recognition... More »

Outbound Telemarketing Systems

Text-to-Speech (TTS) is Technology which enables the conversion of text information into synthetic speech output. This technology has become so advanced that the speech outputs derived after the conversion of text to speech sound almost human... More »

 

Call Centre Systems

IVRExpert provides call center applications. Call center systems are deployed in a centralized location or contact centre where queries about products, services, problem reporting and tracking and a lot of other customer oriented support may be provided.

easypbx, computing, ivr expert, virtual pabx, virtual telephone, auto attendant, ivrexpert, ivr, voicemail, music on hold, call centre, call distribution, call forwardingCall centres have become ubiquitous in the life of every consumer and most daily activities of any business as the call centre is the first point of contact for many operations including customer service, sales, market research, bookings, and even politics.

An example of a call centre application is an Interactive Voice Response application which includes screen-pop technology that is used to reduce inbound call times and make your representatives more efficient when dealing with customer calls.

An interactive voice response front-ended call centre can manage the retrieval of critical information from the caller as well as information retrieval from customer databases. This information is linked to the call and “popped” to the agent’s PC upon transfer.

For more information on the specific Computer Software and IT service(s) you require, please click on the services link for further information. If the service you require is not listed, please contact us as we are always extending our Computer Software and IT services.