Call Centre Systems
IVRExpert provides call center applications. Call center systems are deployed in a centralized location or contact centre where queries about products, services, problem reporting and tracking and a lot of other customer oriented support may be provided.
An example of a call centre application is an Interactive Voice Response application which includes screen-pop technology that is used to reduce inbound call times and make your representatives more efficient.
An interactive voice response front-ended call centre can manage the retrieval of critical information from the caller as well as information retrieval from customer databases. This information is linked to the call and “popped” to the agent’s PC upon transfer.
For more information on the specific Computer Software and IT service(s) you require, please click on the services link for further information. If the service you require is not listed, please contact us as we are always extending our Computer Software and IT services.