Auto Attendant Systems

An Automated Attendant is probably one of the most common applications in the Computer Telephony industry. Working alone or in conjunction with a live user or operator, the Auto Attendant answers all calls and route callers to specific extensions and departments, or provide them menus... More »

Automated Dialing Systems

An Automated Dialing, Preview or Predictive Dialing application is an automated application capable of making large quantities of outbound calls. This is very similar to an Automated Outbound Telemarketing System except that these are not mainly used for telemarketing... More »

Call Center Systems

IVRExpert provides call centre applications. Call centre systems are deployed in a centralized location or contact center where queries about products, services, problem reporting and tracking and a lot of other customer oriented support may be provided... More »

Interactive Voice Response

Interactive Voice Response (IVR) is an umbrella term for a variety of applications which provides a Telephony interface for all callers to interact with computer databases using touch-tone keys or voice commands by way of Speech Recognition... More »

Outbound Telemarketing Systems

Text-to-Speech (TTS) is Technology which enables the conversion of text information into synthetic speech output. This technology has become so advanced that the speech outputs derived after the conversion of text to speech sound almost human... More »

 

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