Auto Attendant Systems

An Automated Attendant is probably one of the most common applications in the Computer Telephony industry. Working alone or in conjunction with a live user or operator, the Auto Attendant answers all calls and route callers to specific extensions and departments, or provide them menus... More »

Automated Dialing Systems

An Automated Dialing, Preview or Predictive Dialing application is an automated application capable of making large quantities of outbound calls. This is very similar to an Automated Outbound Telemarketing System except that these are not mainly used for telemarketing... More »

Call Center Systems

IVRExpert provides call centre applications. Call centre systems are deployed in a centralized location or contact center where queries about products, services, problem reporting and tracking and a lot of other customer oriented support may be provided... More »

Interactive Voice Response

Interactive Voice Response (IVR) is an umbrella term for a variety of applications which provides a Telephony interface for all callers to interact with computer databases using touch-tone keys or voice commands by way of Speech Recognition... More »

Outbound Telemarketing Systems

Text-to-Speech (TTS) is Technology which enables the conversion of text information into synthetic speech output. This technology has become so advanced that the speech outputs derived after the conversion of text to speech sound almost human... More »

 

EasyCourier System

EasyCourier is a system application used by businesses in the courier and logistics industry. It enables your customers to dial your telephone number and get up to date tracking information on their cargo, packages or shipments whilst in transit.

EasyCourier lets your customers dial your number, enter the tracking number issued to them by you in respect of their shipment, then a step by step update of the status of the shipment is read out to them.

This system can be completely independent or integrated with an existing telephone system but does not require a telephone system to work. It is also be designed to adapt to or be integrated to your website so that the data it provides is exactly the same as that available to customers tracking shipments via your website.

EasyCourier Benefits:

  • It gives your courier business a professional image
  • It gives you a professional customer service capability
  • It includes auto attendant with music onhold etc
  • It can has a dual online/offline service capability
  • It gives your customers instant access to information

For more information on the specific Computer Software and IT service(s) you require, please click on the services link for further information. If the service you require is not listed, please contact us as we are always extending our Computer Software and IT services.