Auto Attendant Systems

An automated attendant is probably one of the most common applications in the Computer Telephony industry. Working alone or in conjunction with a live user or operator, the auto attendant answers all calls and route callers to specific extensions and departments, or provide them.... More »

Automated Dialing Systems

An automated dialing, preview or predictive dialing application is an automated application capable of making large quantities of outbound calls. This is very similar to an automated outbound telemarketing system except that these are not mainly used for telemarketing... More »

Call Center Systems

IVRExpert also provides call center applications and systems which are deployed in a centralised location or contact centre where queries about products, services, problem reporting and tracking, and a lot of other customer oriented support may be provided.... More »

Interactive Voice Response

Interactive Voice Response (IVR) is an umbrella term for a variety of Computer Telephony systems and applications. In business terms, it refers to a large suite of software-based communication solutions which provide an interface for callers to interact with computer systems using touch-tone keys.... More »

Outbound Telemarketing Systems

An outbound telemarketing system is an automated outbound calling system which makes calls to customers in order to provide marketing information to or retrieve information from callers about their product preferences, customer experience and other data... More »

 

EasyCourier System

EasyCourier is a system application used by businesses in the courier and logistics industry. It enables your customers to dial your telephone number and get up to date tracking information on their cargo, packages or shipments whilst in transit.

EasyCourier lets your customers dial your number, enter the tracking number issued to them by you in respect of their shipment, then a step by step update of the status of the shipment is read out to them.

This system can be completely independent or integrated with an existing telephone system but does not require a telephone system to work. It is also be designed to adapt to or be integrated to your database so that the information the IVR provides offline is exactly the information that is available to your customers tracking shipments via your website.

EasyCourier Benefits:

  • It gives your courier business a professional image
  • It gives you a professional customer service capability
  • It includes auto attendant with music onhold etc
  • It can has a dual online/offline service capability
  • It gives your customers instant access to information

For more information on the specific Computer Telephony and Interactive Software solutions you require, please click on the solutions link for further information. If the solution you require is not listed, please contact us as we are always extending our Computer Telephony and Interactive Software solutions.