Interactive Voice Response
Interactive Voice Response (IVR) is an umbrella term for a variety of applications which provides a Telephony interface for all callers to interact with computer databases using touch-tone keys or voice commands by way of speech recognition.
We can integrate all your applications to interface with or connect to any number of databases or even your host equipment in order to provide your customers with the information they need and in any format.
We can provide a host of reporting tools including automatic regular report generation of call statistics or customer data specific to your application. Interactive Voice Response applications include telephone banking systems, automated ticket booking, and reservation systems such as those used by airlines.
More examples are customer service platforms such as those used by Air Canada, Bell, Fido, Rogers, Parcel Force, O2, British Telecom, NTL, British Airways and many other companies you interact with on a regular basis via a telephone.
These systems can be rapidly developed and deployed for use by an individual or a small business as well. An interactive voice response system is an invaluable asset to many companies especially in areas of automated call distribution and handling, self-service and intelligent call routing, dealing with customer enquiries, distributing and applying available human resources.
For more information on the specific Computer Software and IT service(s) you require, please click on the services link for further information. If the service you require is not listed, please contact us as we are always extending our Computer Software and IT services.