Auto Attendant Systems

An Automated Attendant is probably one of the most common applications in the Computer Telephony industry. Working alone or in conjunction with a live user or operator, the Auto Attendant answers all calls and route callers to specific extensions and departments, or provide them menus... More »

Automated Dialing Systems

An Automated Dialing, Preview or Predictive Dialing application is an automated application capable of making large quantities of outbound calls. This is very similar to an Automated Outbound Telemarketing System except that these are not mainly used for telemarketing... More »

Call Center Systems

IVRExpert provides call centre applications. Call centre systems are deployed in a centralized location or contact center where queries about products, services, problem reporting and tracking and a lot of other customer oriented support may be provided... More »

Interactive Voice Response

Interactive Voice Response (IVR) is an umbrella term for a variety of applications which provides a Telephony interface for all callers to interact with computer databases using touch-tone keys or voice commands by way of Speech Recognition... More »

Outbound Telemarketing Systems

Text-to-Speech (TTS) is Technology which enables the conversion of text information into synthetic speech output. This technology has become so advanced that the speech outputs derived after the conversion of text to speech sound almost human... More »

 

Interactive Voice Response

Interactive Voice Response (IVR) is an umbrella term for a variety of applications which provides a Telephony interface for all callers to interact with computer databases using touch-tone keys or voice commands by way of Speech Recognition.

We can integrate all your applications to interface with or connect to any number of databases or even your host equipment in order to provide your customers with the information they need and in any format.

easypbx, computing, ivr expert, virtual pabx, virtual telephone, auto attendant, ivrexpert, ivr, voicemail, music on hold, call centre, call distribution, call forwardingWe can provide a host of reporting tools including automatic regular report generation of call statistics or customer data specific to your application. Interactive Voice Response applications include telephone banking systems, automated ticket booking, and reservation systems such as those used by airlines.

More examples are customer service platforms such as those used by Air Canada, Bell, Fido, Rogers, O2, British Telecom, NTL, British Airways and many other companies you interact with on a regular basis.

These systems can be rapidly developed and deployed for use by an individual or a small business as well. An Interactive Voice Response system is an invaluable asset to many companies especially in areas of call handling, dealing with customer enquiries, distributing and applying available human resources.

For more information on the specific Computer Software and IT service(s) you require, please click on the services link for further information. If the service you require is not listed, please contact us as we are always extending our Computer Software and IT services.