Auto Attendant Systems

An automated attendant is probably one of the most common applications in the Computer Telephony industry. Working alone or in conjunction with a live user or operator, the auto attendant answers all calls and route callers to specific extensions and departments, or provide them.... More »

Automated Dialing Systems

An automated dialing, preview or predictive dialing application is an automated application capable of making large quantities of outbound calls. This is very similar to an automated outbound telemarketing system except that these are not mainly used for telemarketing... More »

Call Center Systems

IVRExpert also provides call center applications and systems which are deployed in a centralised location or contact centre where queries about products, services, problem reporting and tracking, and a lot of other customer oriented support may be provided.... More »

Interactive Voice Response

Interactive Voice Response (IVR) is an umbrella term for a variety of Computer Telephony systems and applications. In business terms, it refers to a large suite of software-based communication solutions which provide an interface for callers to interact with computer systems using touch-tone keys.... More »

Outbound Telemarketing Systems

An outbound telemarketing system is an automated outbound calling system which makes calls to customers in order to provide marketing information to or retrieve information from callers about their product preferences, customer experience and other data... More »

 

Telemarketing Systems

An outbound telemarketing system is an automated outbound calling system which makes calls to customers in order to provide marketing information to or retrieve information from callers about their product preferences, customer experience and other data.

easypbx, computing, ivr expert, virtual pabx, virtual telephone, auto attendant, ivrexpert, ivr, chatbot, visual ivr, web chat, easycall,, auto dialer, voicemail, music on hold, call centre, call distribution, call forwardingAn Interactive Voice Response (IVR) system like this can be effectively used to reach out to a large number of customers for surveys and get valuable information about your company’s products and services.

In addition, statistical analysis can be made regarding the information that is retrieved from the calls and provided back to you in easy to read reports and in real time.

We have a very cost effective off-the-shelf outbound telemarketing product called EasyCall and it more acceptable to potential clients because it very is interactive, friendly and gives the prospective client complete control over the call. This way, prospective customers do not feel pressured like they probably would if they were being called by a human telemarketer or sales person.

For more information on the specific Computer Telephony and Interactive Software solutions you require, please click on the solutions link for further information. If the solution you require is not listed, please contact us as we are always extending our Computer Telephony and Interactive Software solutions.